Fundraiser SMS program
Snack Fundraiser Outreach
When a Snack athlete or participant runs a fundraiser, Snack sends text messages to the supporters that participant added to their campaign. This page documents exactly what those messages are, when they go out, and how to stop them.
1. What we send and when
- Initial message: one message when the fundraiser goes live and the participant's pitch page is complete. It introduces the participant, names the team and campaign, and links to the campaign page.
- Reminders: follow-up messages with the same campaign link, sent no more often than once every 7 days per supporter while the campaign is active.
- Final message: one message in the last 48 hours before the campaign closes.
- Frequency cap: Up to 5 messages per month.
2. When we stop
- You reply STOP: the number is opted out immediately and receives no further fundraiser messages.
- You use the opt-out link: the link in the message opts that contact record out without needing to reply.
- You donate: reminders and the final message are suppressed once a donation is recorded for that supporter.
- The number is undeliverable: permanent carrier failures (invalid number, landline, blocked) opt the number out automatically.
- The campaign ends: messages stop when the fundraiser closes.
3. How we got your number
A participant added your number to their campaign supporter list after confirming you agreed to receive fundraiser texts about that campaign. You can also opt in directly at /sms-opt-in.
Snack does not share mobile numbers, opt-in data, or consent records with third parties for their marketing or promotional purposes. See our Privacy Policy and SMS terms.
4. Help
Reply HELP to any message or email support@snack.io. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.