Refund Policy

Effective date: February 10, 2026

Snack paid plans include a 30-day money-back guarantee from the date of your initial subscription purchase. If the product is not a fit, contact us within that window and we will refund the eligible subscription payment.

1. Eligibility

You are eligible for a refund if:

You are within 30 calendar days of your initial subscription purchase date
You contact our support team to request the refund

The 30-day guarantee applies to the first subscription payment for a new paid plan. It does not apply to renewal charges, plan changes, add-ons, or purchases made after the initial 30-day window.

2. How to Request a Refund

To request a refund, contact our support team at:

Openfire LLC

Refund Requests

support@snack.io

Please include your account email and the reason for your request.

We aim to review refund requests within 5-10 business days. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

3. What Happens After a Refund

Once an eligible refund is processed:

Your paid subscription will be cancelled
Your account will revert to the free Starter plan
You will retain access to your content, subject to free plan limits
Data above free plan limits will be preserved for 30 days so you can export it or upgrade again

4. Exclusions

The following are not covered by the 30-day money-back guarantee:

Subscription renewal payments (monthly or annual renewals after the initial period)
Plan upgrades or downgrades after the initial 30-day window
Storage add-on purchases made separately from the initial subscription
Enterprise or custom contracts with separately negotiated terms

5. Your Additional Rights

This refund policy does not limit any rights you may have under applicable consumer protection laws. If local laws provide greater refund protections, those protections apply.

You may cancel your subscription at any time from your billing settings. When you cancel, you retain access to paid features until the end of your current billing period.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of paid Services after changes take effect means you accept the updated policy.